FAQ

No, this policy does not apply to printer repairs. You will be charged for the repair attempt regardless of whether it succeeds or not.

Printer parts are often difficult to obtain, and when available, repairs usually become too expensive.

Since new printers are relatively affordable, it’s worth considering whether repairing your printer is cost-effective before proceeding.

No, all listed prices exclude the cost of new parts and include VAT.

Our Priority Repair service is designed for urgent situations where you need your device back as quickly as possible. When you choose this option, your repair request is placed at the front of our technician's queue.

While a standard repair typically takes 3-5 business days, a priority repair is expedited to be completed within an estimated 1-2 business days. This timeframe includes thorough diagnostics, the actual repair, and quality assurance checks.

What this means:

Immediate Prioritization: Your device is the next one our technicians will work on.

Faster Turnaround: We aim for a completion time of 1-2 business days, so you can get back to work sooner.

Dedicated Focus: Our team immediately allocates resources to diagnose and resolve your issue.

This timeframe does not include the delivery time for any parts that need to be specially ordered. If parts are required, we will notify you immediately with an updated estimate, but your repair will remain at the top of the queue for when the parts arrive.

We charge diagnostic fees to determine what is wrong with your laptop or computer. These fees cover the time and effort required to investigate the issue and can be found in our price list. However, these fees are always waived if you decide to proceed with the repair.

Example Scenarios

Scenario 1: Repair approved, diagnostic fees waived

Customer: Hello, my laptop won't turn on. Can you find out what's wrong?
Technician: Of course, we charge a diagnostic fee, but it will be waived if you approve the repair.
(The technician finds that the motherboard is damaged and provides a quote for the repair.)
Technician: Your motherboard needs repair. Would you like to proceed?
Customer: Yes, please.
Technician: Great, the diagnostic fee is waived since you are proceeding with the repair.

Scenario 2: Repair declined, diagnostic fees apply

Customer: My laptop keeps freezing. Can you take a look?
Technician: Of course, we charge a diagnostic fee. If you approve the repair, this fee will be waived.
(The technician discovers the hard drive is defective and provides a quote for replacement.)
Technician: Your hard drive is defective. Would you like me to replace it?
Customer: No, thank you.
Technician: No problem. Since you are not proceeding with the repair, the diagnostic fee will be applied.

Absolutely, we’re happy to help! Visit our contact page, choose the advice option, and let us know what you’re looking for. Business customers can select the business advice option for tailored support. Phone consultations aren’t available.

Add an assembly service to your cart during checkout. Once your order is placed, we’ll verify compatibility and reach out if there’s an issue. Assembly starts when all items are in stock. Want more details or to track it live? Check our assembly service page.

Yes, when you buy a new electrical device from ITGOIT, you can return a similar old one for free. Hand it to the PostNL delivery driver or drop it at a PostNL point. Learn more on our trade-in program page.

Before ordering, update your address in your account’s Address Book. If your order hasn’t shipped yet, reach out via our contact page with 'Address Change' and your order number to adjust it. We’ll confirm once it’s updated.

Our second-chance products fall under A, B, or C tiers. A and B tiers carry the same warranty as new items, while C tier has limited coverage. Returns work the same as standard products. Visit our second-chance products page for more info.

To cancel, use our contact page with 'Cancel Order' and your order number. For changes, include 'Modify Order' and specify your adjustments. We’ll confirm once processed. Additional costs or refunds apply if the order value changes, see our pricing page.

We may cancel orders if payment isn’t received within 48 hours, a pricing error occurred, or an item is out of stock. You’ll be notified via email with details.

Check our promotions page for active offers. Past promotions can’t be joined, but you can claim rewards if you bought during the period. Follow the promotion page instructions. Game codes are sent after the return period; cashbacks are handled by manufacturers.

Business customers may order on credit after a financial review. If denied, we’ll notify you, and processing might take an extra day. Use our contact page to inquire about eligibility.

We accept iDeal, Credit Card, PayPal, Apple Pay, Google Pay, Bancontact, and bank transfers. No pay-later options or cash-on-delivery are available. In-store pickup allows card payments.

Add your gift card code as an order comment at checkout. Our team will process it manually, which may take one business day to reflect in your order.

If your payment doesn’t go through, use our contact page with 'New Payment Link' to request a retry link or switch payment methods. We’ll assist with the update.

If you get a payment reminder and can’t settle it, reply to the reminder email via our contact page to discuss options. We’ll work with you to find a solution.

Yes, a VAT invoice is automatically available in your account and emailed to you one business day after receiving your order.

No, all listed prices exclude the cost of new parts and include VAT.

Shipping fees apply based on your location, check our pricing page for current rates. Pickup at ITGOIT is always free.

Track your order status in your account. Out-of-stock items may delay shipping as we source them. Once shipped, you’ll get a tracking code. If it’s delayed, reach out via our contact page.

Delivery depends on stock. In-stock items ordered before 11 PM weekdays or 10 PM Sundays typically arrive the next business day. Bank transfers may add a day. See our delivery times page for details.

We usually ship complete orders, but you can request partial delivery via our contact page. Extra shipping fees may apply, check our pricing page.

Yes, pick up at our location during opening hours, see our pickup page. Bring your order number and ID. In-stock items are usually ready same-day after confirmation.

Specific times can’t be selected at checkout, but you can request a preferred date via our contact page. A signature is required unless it fits in your mailbox.

Yes, select 'PostNL Pickup Point' at checkout under shipping options.

If your order hasn’t shipped, update it via our contact page with 'Wrong Address' and your order number. Act quickly to ensure we can adjust it.

Report shipping damage within 48 hours via our contact page with 'Shipping Damage' in the subject. Include photos of the box, packing, label, and damage. We’ll guide you on next steps.

Request a return via your account to swap it for the correct item. Our support team will handle the exchange, use our contact page for assistance.

If you’re not home, the driver may leave it with neighbors or a nearby pickup point. Adjust the delivery time with the carrier before the first attempt if needed.

For all on-site visits, a standard visiting fee is charged by default to cover our time and travel expenses, regardless of whether the repair is completed or not. This ensures we can continue to provide prompt and reliable service to your location. Here's how it works:

Repair Completed: You’ll pay the fixed fee for the repair in addition to the visiting fee.

Repair Not Completed: If we are unable to resolve the issue or if you decide not to proceed with the repair, only the visiting fee will apply.

Please note that the visiting fee is separate from any additional travel costs, which may also apply depending on the distance to your location.

Travel fees are charged for on-site repairs when the distance from our service location exceeds a certain limit. The fee is calculated per kilometer for the additional distance traveled. Please refer to our price list for details on when and how these fees apply.

Private customers can return items within 14 days under the right of withdrawal, no reason needed, submit a request via our returns page. Business accounts may face restocking fees or restrictions. Faulty items fall under warranty, see our returns policy page.

You cover return shipping unless we sent the wrong item or it’s defective under warranty, where we may reimburse a set amount, check our pricing page. See our returns policy for more.

Start a return request on our website. You’ll get a confirmation with a return number and instructions. Drop-offs at ITGOIT are also welcome. Updates come via email.

Pack returns securely in an outer box, preferably with original packaging. Avoid extra labels on the product box. Ship prepaid, unpaid or COD returns are refused. You’re responsible until we receive it, so consider insurance. Include all accessories for withdrawal returns, or a fee may apply if damaged.

Private customers have 14 days from receipt. Business returns may be considered under special terms with potential fees, see our pricing page. Faulty items can be returned under warranty anytime within the term.

We aim to process returns within 5 business days. Refunds take 1-5 more days after approval, depending on your payment method.

Within 14 days, request an exchange via our returns page. It’s often faster to get a refund and reorder your preferred item directly.

In your account, select 'New Return Request' and choose 'Return Without Order History.' Fill out the details fully, and we’ll email you a return number and instructions.

Within 30 days, initiate a return through your Bol or Amazon account. You’ll receive a return label to send it back to us.

Non-returnable items include hygiene products, dirty items, opened software, incomplete items, gift cards, or items damaged by misuse or shipping. Check our returns policy page for the full list.

Edit your address in your account’s Address Book before ordering. If unshipped, request a change via our contact page with 'Address Change' and your order number. We’ll confirm the update.

Log in, go to 'Two-Factor Authentication' in your account, scan the QR code with an app like Google Authenticator, enter the code, and confirm to enable it.

Log in, visit account settings, and select to edit your email address to update your login name.

Log in, go to 'Privacy Settings,' select 'Download Personal Data,' enter your password, and choose to merge into one CSV file if preferred.

Log in, navigate to 'Privacy Settings,' click 'Delete Account,' and confirm. Note: all data, including order history, will be permanently lost.

ITGOIT launched online in 2022. Curious about our story? Check our history page.

Our customer service and pickup counter hours vary. Visit our hours page for the latest schedule, including holiday adjustments.

Reach out through our contact page for customer service or warranty support. We offer multiple options to assist you.

Yes, use our contact page to ask our experts. Business customers can select the business option. In-person advice requires an appointment, book via the contact page.

See our privacy and cookie policy page for cookie details, and our terms page for consumer and business conditions.