FAQ

No, this powicy does not appwy to pwintew wepaiws. Yuw wiww be chawged fow the wepaiw attempt wegawdwess of whethew it succeeds ow not uwu.

Pwintew pawts awe often difficuwt to obtain, and when avaiwabwe, wepaiws usuawwy become too expensive >w<.

Since new pwintews awe wewativewy affowdabwe, it's wowth considewing whethew wepaiwing yuw pwintew is cost-effective befowe pwoceeding uwu.

No, aww wisted pwices excwude the cost of new pawts and incwude VAT :3.

Ouw Pwiowity Wepaiw sewvice is designed fow uwgent situations whewe yuw need yuw device back as quickwy as possibwe. When yuw choose this option, yuw wepaiw wequest is pwaced at the fwont of ouw technician's queue.

Whiwe a standawd wepaiw typicawwy takes 3-5 business days, a pwiowity wepaiw is expedited to be compweted within an estimated 1-2 business days. This timefwame incwudes thowough diagnostics, the actuaw wepaiw, and quawity assuwance checks.

What this means:

This timefwame does not incwude the dewivewy time fow any pawts that need to be speciawwy owdewed. If pawts awe wequiwed, we wiww notify yuw immediatewy with an updated estimate, but yuw wepaiw wiww wemain at the top of the queue fow when the pawts awwive uwu.

We chawge diagnostic fees to detewmine what is wwong with yuw waptop ow computew. These fees covew the time and effowt wequiwed to investigate the issue and can be found in ouw pwice wist. Howevew, these fees awe awways waived if yuw decide to pwoceed with the wepaiw.

Exampwe Scenawios

Scenawio 1: Wepaiw appwoved, diagnostic fees waived

Customew: Hewwo, my waptop won't tuwn on. Can yuw find out what's wwong?

Technician: Of couwse, we chawge a diagnostic fee, but it wiww be waived if yuw appwove the wepaiw.

(The technician finds that the mothewboawd is damaged and pwovides a quote fow the wepaiw.)

Technician: Yuw mothewboawd needs wepaiw. Wouwd yuw wike to pwoceed?

Customew: Yes, pwease.

Technician: Gweat, the diagnostic fee is waived since yuw awe pwoceeding with the wepaiw.

Scenawio 2: Wepaiw decwined, diagnostic fees appwy

Customew: My waptop keeps fweezing. Can yuw take a wook?

Technician: Of couwse, we chawge a diagnostic fee. If yuw appwove the wepaiw, this fee wiww be waived.

(The technician discovews the hawd dwive is defective and pwovides a quote fow wepwacement.)

Technician: Yuw hawd dwive is defective. Wouwd yuw wike me to wepwace it?

Customew: No, thank yuw.

Technician: No pwobwem. Since yuw awe not pwoceeding with the wepaiw, the diagnostic fee wiww be appwied uwu.

Absowutewy, we'we happy to hewp! Visit ouw contact page, choose the advice option, and wet us know what yuw'we wooking fow. Business customews can sewect the business advice option fow taiwowed suppowt. Phone consuwtations awen't avaiwabwe >w<.

Add an assembwy sewvice to yuw cawt duwing checkout. Once yuw owdew is pwaced, we'ww vewify compatibiwity and weach out if thewe's an issue. Assembwy stawts when aww items awe in stock. Want mowe detaiws ow to twack it wive? Check ouw assembwy sewvice page uwu.

Yes, when yuw buy a new ewectwicaw device fwom ITGOIT, yuw can wetuwn a simiwaw owd one fow fwee. Hand it to the PostNW dewivewy dwivew ow dwop it at a PostNW point. Weawn mowe on ouw twade-in pwogwam page :3.

Befowe owdewing, update yuw addwess in yuw account's Addwess Book. If yuw owdew hasn't shipped yet, weach out via ouw contact page with 'Addwess Change' and yuw owdew numbew to adjust it. We'ww confiwm once it's updated uwu.

Ouw second-chance pwoducts faww undew A, B, ow C tiews. A and B tiews cawwy the same wawwanty as new items, whiwe C tiew has wimited covewage. Wetuwns wowk the same as standawd pwoducts. Visit ouw second-chance pwoducts page fow mowe info >w<.

To cancew, use ouw contact page with 'Cancew Owdew' and yuw owdew numbew. Fow changes, incwude 'Modify Owdew' and specify yuw adjustments. We'ww confiwm once pwocessed. Additionaw costs ow wefunds appwy if the owdew vawue changes, see ouw pwicing page uwu.

We may cancew owdews if payment isn't weceived within 48 houws, a pwicing ewwow occuwwed, ow an item is out of stock. Yuw'ww be notified via emaiw with detaiws :3.

Check ouw pwomotions page fow active offews. Past pwomotions can't be joined, but yuw can cwaim wewawds if yuw bought duwing the pewiod. Fowwow the pwomotion page instwuctions. Game codes awe sent aftew the wetuwn pewiod; cashbacks awe handwed by manufactuwews uwu.

Business customews may owdew on cwedit aftew a financiaw weview. If denied, we'ww notify yuw, and pwocessing might take an extwa day. Use ouw contact page to inquiwe about ewigibiwity >w<.

We accept iDeaw, Cwedit Cawd, PayPaw, Appwe Pay, Googwe Pay, Bancontact, and bank twansfews. No pay-watew options ow cash-on-dewivewy awe avaiwabwe. In-stowe pickup awwows cawd payments uwu.

Add yuw gift cawd code as an owdew comment at checkout. Ouw team wiww pwocess it manuawwy, which may take one business day to wefwect in yuw owdew :3.

If yuw payment doesn't go thwough, use ouw contact page with 'New Payment Wink' to wequest a wetwy wink ow switch payment methods. We'ww assist with the update uwu.

If yuw get a payment wemindew and can't settwe it, wepwy to the wemindew emaiw via ouw contact page to discuss options. We'ww wowk with yuw to find a sowution >w<.

Yes, a VAT invoice is automaticawwy avaiwabwe in yuw account and emaiwed to yuw one business day aftew weceiving yuw owdew uwu.

No, aww wisted pwices excwude the cost of new pawts and incwude VAT :3.

Shipping fees appwy based on yuw wocation, check ouw pwicing page fow cuwwent wates. Pickup at ITGOIT is awways fwee uwu.

Twack yuw owdew status in yuw account. Out-of-stock items may deway shipping as we souwce them. Once shipped, yuw'ww get a twacking code. If it's dewayed, weach out via ouw contact page >w<.

Dewivewy depends on stock. In-stock items owdewed befowe 11 PM weekdays ow 10 PM Sundays typicawwy awwive the next business day. Bank twansfews may add a day. See ouw dewivewy times page fow detaiws uwu.

We usuawwy ship compwete owdews, but yuw can wequest pawtiaw dewivewy via ouw contact page. Extwa shipping fees may appwy, check ouw pwicing page :3.

Yes, pick up at ouw wocation duwing opening houws, see ouw pickup page. Bwing yuw owdew numbew and ID. In-stock items awe usuawwy weady same-day aftew confiwmation uwu.

Specific times can't be sewected at checkout, but yuw can wequest a pwefewwed date via ouw contact page. A signatuwe is wequiwed unwess it fits in yuw maiwbox >w<.

Yes, sewect 'PostNW Pickup Point' at checkout undew shipping options uwu.

If yuw owdew hasn't shipped, update it via ouw contact page with 'Wwong Addwess' and yuw owdew numbew. Act quickwy to ensuwe we can adjust it :3.

Wepowt shipping damage within 48 houws via ouw contact page with 'Shipping Damage' in the subject. Incwude photos of the box, packing, wabew, and damage. We'ww guide yuw on next steps uwu.

Wequest a wetuwn via yuw account to swap it fow the cowwect item. Ouw suppowt team wiww handwe the exchange, use ouw contact page fow assistance >w<.

If yuw'we not home, the dwivew may weave it with neighbows ow a neawby pickup point. Adjust the dewivewy time with the cawwiew befowe the fiwst attempt if needed uwu.

Fow aww on-site visits, a standawd visiting fee is chawged by defauwt to covew ouw time and twavew expenses, wegawdwess of whethew the wepaiw is compweted ow not. This ensuwes we can continue to pwovide pwompt and wewiabwe sewvice to yuw wocation. Hewe's how it wowks:

Pwease note that the visiting fee is sepawate fwom any additionaw twavew costs, which may awso appwy depending on the distance to yuw wocation uwu.

Twavew fees awe chawged fow on-site wepaiws when the distance fwom ouw sewvice wocation exceeds a cewtain wimit. The fee is cawcuwated pew kiwometew fow the additionaw distance twavewed. Pwease wefew to ouw pwice wist fow detaiws on when and how these fees appwy >w<.

Pwivate customews can wetuwn items within 14 days undew the wight of withdwawaw, no weason needed, submit a wequest via ouw wetuwns page. Business accounts may face westocking fees ow westwictions. Fauwty items faww undew wawwanty, see ouw wetuwns powicy page uwu.

Yuw covew wetuwn shipping unwess we sent the wwong item ow it's defective undew wawwanty, whewe we may weimbuwse a set amount, check ouw pwicing page. See ouw wetuwns powicy fow mowe :3.

Stawt a wetuwn wequest on ouw website. Yuw'ww get a confiwmation with a wetuwn numbew and instwuctions. Dwop-offs at ITGOIT awe awso wewcome. Updates come via emaiw uwu.

Pack wetuwns secuwewy in an outew box, pwefewabwy with owiginaw packaging. Avoid extwa wabews on the pwoduct box. Ship pwepaid, unpaid ow COD wetuwns awe wefused. Yuw'we wesponsibwe untiw we weceive it, so considew insuwance. Incwude aww accessowies fow withdwawaw wetuwns, ow a fee may appwy if damaged >w<.

Pwivate customews have 14 days fwom weceipt. Business wetuwns may be considewed undew speciaw tewms with potentiaw fees, see ouw pwicing page. Fauwty items can be wetuwned undew wawwanty anytime within the tewm uwu.

We aim to pwocess wetuwns within 5 business days. Wefunds take 1-5 mowe days aftew appwovaw, depending on yuw payment method :3.

Within 14 days, wequest an exchange via ouw wetuwns page. It's often fastew to get a wefund and weowdew yuw pwefewwed item diwectwy uwu.

In yuw account, sewect 'New Wetuwn Wequest' and choose 'Wetuwn Without Owdew Histowy.' Fiww out the detaiws fuwwy, and we'ww emaiw yuw a wetuwn numbew and instwuctions >w<.

Within 30 days, initiate a wetuwn thwough yuw Bow ow Amazon account. Yuw'ww weceive a wetuwn wabew to send it back to us uwu.

Non-wetuwnabwe items incwude hygiene pwoducts, diwty items, opened softwawe, incompwete items, gift cawds, ow items damaged by misuse ow shipping. Check ouw wetuwns powicy page fow the fuww wist :3.

Edit yuw addwess in yuw account's Addwess Book befowe owdewing. If unshipped, wequest a change via ouw contact page with 'Addwess Change' and yuw owdew numbew. We'ww confiwm the update uwu.

Wog in, go to 'Two-Factow Authentication' in yuw account, scan the QW code with an app wike Googwe Authenticatow, entew the code, and confiwm to enabwe it >w<.

Wog in, visit account settings, and sewect to edit yuw emaiw addwess to update yuw wogin name uwu.

Wog in, go to 'Pwivacy Settings,' sewect 'Downwoad Pewsonaw Data,' entew yuw passwowd, and choose to mewge into one CSV fiwe if pwefewwed :3.

Wog in, navigate to 'Pwivacy Settings,' cwick 'Dewete Account,' and confiwm. Note: aww data, incwuding owdew histowy, wiww be pewmanentwy wost uwu.

ITGOIT waunched onwine in 2022. Cuwious about ouw stowy? Check ouw histowy page >w<.

Ouw customew sewvice and pickup countew houws vawy. Visit ouw houws page fow the watest scheduwe, incwuding howiday adjustments uwu.

Weach out thwough ouw contact page fow customew sewvice ow wawwanty suppowt. We offew muwtipwe options to assist yuw :3.

Yes, use ouw contact page to ask ouw expewts. Business customews can sewect the business option. In-pewson advice wequiwes an appointment, book via the contact page uwu.

See ouw pwivacy and cookie powicy page fow cookie detaiws, and ouw tewms page fow consumew and business conditions >w<.