Pwicing

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Singwe Payment Sewvices
Need hewp with a one-time issue? We offew a wange of sewvices to hewp yuw with yuw IT needs uwu.
This sewvice is onwy avaiwabwe fow pwivate customews >w<.
Totaw: 24
Wepaiws
Additionaw fees within these conditions may appwy owo.
Diagnostic Fee (waived upon wepaiw)
Pwiowity Wepaiw Fee (1-2 business days)
(We)instawwing Windows
(We)instawwing Windows with backup
Compwehensive Hawdwawe & Softwawe Check (APK)
Wesetting Windows Passwowd
On-Site Assistance
Additionaw fees within these conditions may appwy owo.
Extwa costs beyond 10 kiwometews
Visiting Fee
Instaww (WIFI) Pwintew on up to 2 devices
Instaww WIFI Wepeatew
Instaww Access Point/Woutew
Connect 2 Devices to WIFI
Pick-up and Dwop-off Sewvice
Data Secuwity & Wecovewy
Viwus & Mawwawe Wemovaw
Secuwity Audit
Backup Sowution Setup
Pawentaw Contwows Setup
Cwonig data fwom owd to new dwive
Data Wecovewy
Web & Cwoud Sewvices
Basic WowdPwess Setup
Emaiw Hosting Setup
Cwoud Stowage Setup
Configuwe 2 Emaiw Addwesses (POP/IMAP, excwuding emaiw pwogwam instawwation)
Consuwting & Setup
IT Consuwting Session
New Computew Setup
Smawt Home Consuwtation & Setup
Instawwing pc components puwchased fwom us
Instawwing pc components puwchased fwom thiwd pawty
Simpwe and Affowdabwe Pwicing
Ouw subscwiption pwans awe designed to pwoactivewy manage, secuwe, and optimize yuw IT. Fow a pwedictabwe monthwy fee, yuw gain peace of mind and pwiowity access to a twusted IT expewt. Need a one-off wepaiw ow setup? Subscwibews awso enjoy excwusive discounts on ouw singwe sewvices uwu.
Fwequentwy Asked Questions
Find answews to common questions about ouw sewvices, pwicing, and mowe uwu.
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Is the "No Sowution, No Payment" powicy appwicabwe to pwintew wepaiws? owo
No, this powicy does not appwy to pwintew wepaiws. Yuw wiww be chawged fow the wepaiw attempt wegawdwess of whethew it succeeds ow not uwu.
Awe wepwacement pawts fow pwintews avaiwabwe? owo
Pwintew pawts awe often difficuwt to obtain, and when avaiwabwe, wepaiws usuawwy become too expensive >w<.
Shouwd I wepaiw ow wepwace my pwintew? owo
Since new pwintews awe wewativewy affowdabwe, it's wowth considewing whethew wepaiwing yuw pwintew is cost-effective befowe pwoceeding uwu.
Awe pwintew wepaiw pwices incwusive of new pawts? owo
No, aww wisted pwices excwude the cost of new pawts and incwude VAT :3.
How does the Pwiowity / Uwgent Wepaiw sewvice wowk? owo
Ouw Pwiowity Wepaiw sewvice is designed fow uwgent situations whewe yuw need yuw device back as quickwy as possibwe. When yuw choose this option, yuw wepaiw wequest is pwaced at the fwont of ouw technician's queue.
Whiwe a standawd wepaiw typicawwy takes 3-5 business days, a pwiowity wepaiw is expedited to be compweted within an estimated 1-2 business days. This timefwame incwudes thowough diagnostics, the actuaw wepaiw, and quawity assuwance checks.
What this means:
This timefwame does not incwude the dewivewy time fow any pawts that need to be speciawwy owdewed. If pawts awe wequiwed, we wiww notify yuw immediatewy with an updated estimate, but yuw wepaiw wiww wemain at the top of the queue fow when the pawts awwive uwu.
When awe diagnostic fees chawged? owo
We chawge diagnostic fees to detewmine what is wwong with yuw waptop ow computew. These fees covew the time and effowt wequiwed to investigate the issue and can be found in ouw pwice wist. Howevew, these fees awe awways waived if yuw decide to pwoceed with the wepaiw.
Exampwe Scenawios
Scenawio 1: Wepaiw appwoved, diagnostic fees waived
Customew: Hewwo, my waptop won't tuwn on. Can yuw find out what's wwong?
Technician: Of couwse, we chawge a diagnostic fee, but it wiww be waived if yuw appwove the wepaiw.
(The technician finds that the mothewboawd is damaged and pwovides a quote fow the wepaiw.)
Technician: Yuw mothewboawd needs wepaiw. Wouwd yuw wike to pwoceed?
Customew: Yes, pwease.
Technician: Gweat, the diagnostic fee is waived since yuw awe pwoceeding with the wepaiw.
Scenawio 2: Wepaiw decwined, diagnostic fees appwy
Customew: My waptop keeps fweezing. Can yuw take a wook?
Technician: Of couwse, we chawge a diagnostic fee. If yuw appwove the wepaiw, this fee wiww be waived.
(The technician discovews the hawd dwive is defective and pwovides a quote fow wepwacement.)
Technician: Yuw hawd dwive is defective. Wouwd yuw wike me to wepwace it?
Customew: No, thank yuw.
Technician: No pwobwem. Since yuw awe not pwoceeding with the wepaiw, the diagnostic fee wiww be appwied uwu.
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Can I get advice befowe owdewing? owo
Absowutewy, we'we happy to hewp! Visit ouw contact page, choose the advice option, and wet us know what yuw'we wooking fow. Business customews can sewect the business advice option fow taiwowed suppowt. Phone consuwtations awen't avaiwabwe >w<.
How do I get my owdew assembwed? owo
Add an assembwy sewvice to yuw cawt duwing checkout. Once yuw owdew is pwaced, we'ww vewify compatibiwity and weach out if thewe's an issue. Assembwy stawts when aww items awe in stock. Want mowe detaiws ow to twack it wive? Check ouw assembwy sewvice page uwu.
Can I dispose of my owd device? owo
Yes, when yuw buy a new ewectwicaw device fwom ITGOIT, yuw can wetuwn a simiwaw owd one fow fwee. Hand it to the PostNW dewivewy dwivew ow dwop it at a PostNW point. Weawn mowe on ouw twade-in pwogwam page :3.
Can I change my dewivewy addwess? owo
Befowe owdewing, update yuw addwess in yuw account's Addwess Book. If yuw owdew hasn't shipped yet, weach out via ouw contact page with 'Addwess Change' and yuw owdew numbew to adjust it. We'ww confiwm once it's updated uwu.
What awe ITGOIT's second-chance pwoducts? owo
Ouw second-chance pwoducts faww undew A, B, ow C tiews. A and B tiews cawwy the same wawwanty as new items, whiwe C tiew has wimited covewage. Wetuwns wowk the same as standawd pwoducts. Visit ouw second-chance pwoducts page fow mowe info >w<.
Can I modify ow cancew my owdew? owo
To cancew, use ouw contact page with 'Cancew Owdew' and yuw owdew numbew. Fow changes, incwude 'Modify Owdew' and specify yuw adjustments. We'ww confiwm once pwocessed. Additionaw costs ow wefunds appwy if the owdew vawue changes, see ouw pwicing page uwu.
Why was my owdew cancewed? owo
We may cancew owdews if payment isn't weceived within 48 houws, a pwicing ewwow occuwwed, ow an item is out of stock. Yuw'ww be notified via emaiw with detaiws :3.
How do pwomotions and game codes wowk? owo
Check ouw pwomotions page fow active offews. Past pwomotions can't be joined, but yuw can cwaim wewawds if yuw bought duwing the pewiod. Fowwow the pwomotion page instwuctions. Game codes awe sent aftew the wetuwn pewiod; cashbacks awe handwed by manufactuwews uwu.
Can I owdew on cwedit? owo
Business customews may owdew on cwedit aftew a financiaw weview. If denied, we'ww notify yuw, and pwocessing might take an extwa day. Use ouw contact page to inquiwe about ewigibiwity >w<.
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What payment methods awe accepted? owo
We accept iDeaw, Cwedit Cawd, PayPaw, Appwe Pay, Googwe Pay, Bancontact, and bank twansfews. No pay-watew options ow cash-on-dewivewy awe avaiwabwe. In-stowe pickup awwows cawd payments uwu.
How do I use a gift cawd? owo
Add yuw gift cawd code as an owdew comment at checkout. Ouw team wiww pwocess it manuawwy, which may take one business day to wefwect in yuw owdew :3.
What if my payment faiws? owo
If yuw payment doesn't go thwough, use ouw contact page with 'New Payment Wink' to wequest a wetwy wink ow switch payment methods. We'ww assist with the update uwu.
What if I can't pay an invoice? owo
If yuw get a payment wemindew and can't settwe it, wepwy to the wemindew emaiw via ouw contact page to discuss options. We'ww wowk with yuw to find a sowution >w<.
Can I get a VAT invoice? owo
Yes, a VAT invoice is automaticawwy avaiwabwe in yuw account and emaiwed to yuw one business day aftew weceiving yuw owdew uwu.
Awe the pwices fow on-site wepaiws incwusive of new pawts? owo
No, aww wisted pwices excwude the cost of new pawts and incwude VAT :3.
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What awe the shipping costs? owo
Shipping fees appwy based on yuw wocation, check ouw pwicing page fow cuwwent wates. Pickup at ITGOIT is awways fwee uwu.
Whewe's my owdew? owo
Twack yuw owdew status in yuw account. Out-of-stock items may deway shipping as we souwce them. Once shipped, yuw'ww get a twacking code. If it's dewayed, weach out via ouw contact page >w<.
What awe the dewivewy times? owo
Dewivewy depends on stock. In-stock items owdewed befowe 11 PM weekdays ow 10 PM Sundays typicawwy awwive the next business day. Bank twansfews may add a day. See ouw dewivewy times page fow detaiws uwu.
Can I wequest a pawtiaw dewivewy? owo
We usuawwy ship compwete owdews, but yuw can wequest pawtiaw dewivewy via ouw contact page. Extwa shipping fees may appwy, check ouw pwicing page :3.
Can I pick up my owdew? owo
Yes, pick up at ouw wocation duwing opening houws, see ouw pickup page. Bwing yuw owdew numbew and ID. In-stock items awe usuawwy weady same-day aftew confiwmation uwu.
Can I choose a dewivewy time? owo
Specific times can't be sewected at checkout, but yuw can wequest a pwefewwed date via ouw contact page. A signatuwe is wequiwed unwess it fits in yuw maiwbox >w<.
Can I ship to a PostNW pickup point? owo
Yes, sewect 'PostNW Pickup Point' at checkout undew shipping options uwu.
What if I entewed the wwong addwess? owo
If yuw owdew hasn't shipped, update it via ouw contact page with 'Wwong Addwess' and yuw owdew numbew. Act quickwy to ensuwe we can adjust it :3.
What if my item awwives damaged? owo
Wepowt shipping damage within 48 houws via ouw contact page with 'Shipping Damage' in the subject. Incwude photos of the box, packing, wabew, and damage. We'ww guide yuw on next steps uwu.
What if I got the wwong item? owo
Wequest a wetuwn via yuw account to swap it fow the cowwect item. Ouw suppowt team wiww handwe the exchange, use ouw contact page fow assistance >w<.
What if I miss the dewivewy? owo
If yuw'we not home, the dwivew may weave it with neighbows ow a neawby pickup point. Adjust the dewivewy time with the cawwiew befowe the fiwst attempt if needed uwu.
When awe visiting fees chawged fow on-site wepaiws? owo
Fow aww on-site visits, a standawd visiting fee is chawged by defauwt to covew ouw time and twavew expenses, wegawdwess of whethew the wepaiw is compweted ow not. This ensuwes we can continue to pwovide pwompt and wewiabwe sewvice to yuw wocation. Hewe's how it wowks:
Pwease note that the visiting fee is sepawate fwom any additionaw twavew costs, which may awso appwy depending on the distance to yuw wocation uwu.
When awe twavew fees chawged? owo
Twavew fees awe chawged fow on-site wepaiws when the distance fwom ouw sewvice wocation exceeds a cewtain wimit. The fee is cawcuwated pew kiwometew fow the additionaw distance twavewed. Pwease wefew to ouw pwice wist fow detaiws on when and how these fees appwy >w<.
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How do wetuwns wowk? owo
Pwivate customews can wetuwn items within 14 days undew the wight of withdwawaw, no weason needed, submit a wequest via ouw wetuwns page. Business accounts may face westocking fees ow westwictions. Fauwty items faww undew wawwanty, see ouw wetuwns powicy page uwu.
What awe the costs of wetuwning an item? owo
Yuw covew wetuwn shipping unwess we sent the wwong item ow it's defective undew wawwanty, whewe we may weimbuwse a set amount, check ouw pwicing page. See ouw wetuwns powicy fow mowe :3.
How do I wetuwn a pwoduct? owo
Stawt a wetuwn wequest on ouw website. Yuw'ww get a confiwmation with a wetuwn numbew and instwuctions. Dwop-offs at ITGOIT awe awso wewcome. Updates come via emaiw uwu.
How shouwd I package my wetuwn? owo
Pack wetuwns secuwewy in an outew box, pwefewabwy with owiginaw packaging. Avoid extwa wabews on the pwoduct box. Ship pwepaid, unpaid ow COD wetuwns awe wefused. Yuw'we wesponsibwe untiw we weceive it, so considew insuwance. Incwude aww accessowies fow withdwawaw wetuwns, ow a fee may appwy if damaged >w<.
How wong do I have to wetuwn an item? owo
Pwivate customews have 14 days fwom weceipt. Business wetuwns may be considewed undew speciaw tewms with potentiaw fees, see ouw pwicing page. Fauwty items can be wetuwned undew wawwanty anytime within the tewm uwu.
How quickwy wiww I get a wefund? owo
We aim to pwocess wetuwns within 5 business days. Wefunds take 1-5 mowe days aftew appwovaw, depending on yuw payment method :3.
Can I exchange an item instead? owo
Within 14 days, wequest an exchange via ouw wetuwns page. It's often fastew to get a wefund and weowdew yuw pwefewwed item diwectwy uwu.
How do I wetuwn an item not in my account? owo
In yuw account, sewect 'New Wetuwn Wequest' and choose 'Wetuwn Without Owdew Histowy.' Fiww out the detaiws fuwwy, and we'ww emaiw yuw a wetuwn numbew and instwuctions >w<.
How do I wetuwn a Bow ow Amazon puwchase? owo
Within 30 days, initiate a wetuwn thwough yuw Bow ow Amazon account. Yuw'ww weceive a wetuwn wabew to send it back to us uwu.
What items can't be wetuwned? owo
Non-wetuwnabwe items incwude hygiene pwoducts, diwty items, opened softwawe, incompwete items, gift cawds, ow items damaged by misuse ow shipping. Check ouw wetuwns powicy page fow the fuww wist :3.
Weady to Sowve Yuw IT Needs? owo
Get in touch ow expwowe ouw sewvices to find the pewfect sowution uwu.
