FAQ-nyaa
Fwequentwy Asked Questions-nyaa
Find answews to common questions about ouw sewvices, pwicing, and mowe-uwu.
Pwicing~
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Is the “No Sowution, No Payment” powicy appwicabwe to pwintew wepaiws?
No, this powicy doesn’t appwy to pwintew wepaiws. You’ww be chawged fow the wepaiw attempt wegawdwess of whethew it succeeds ow not-uwu.
Awe wepwacement pawts fow pwintews avaiwabwe?
Pwintew pawts awe often hawd to get, and when avaiwabwe, wepaiws usuawwy get too expensive-nyaa.
Shouwd I wepaiw ow wepwace my pwintew?
Since new pwintews awe pwetty affowdabwe, it’s wowth thinking if wepaiwing youw pwintew is cost-effective befowe going ahead-uwu.
Awe pwintew wepaiw pwices incwusive of new pawts?
No, aww wisted pwices excwude the cost of new pawts and incwude VAT-nyaa.
how does da pwiowity / uwugent fixy-wixy sewvice wowk? owo
ouw pwiowity fixy-wixy sewvice is designed fow supew uwugent situatiowns whewe u nyeed ur device back as quickwy as possibull. when u choose dis option, ur fixy wequest is pwaced at da fwont of ouw technyician's queue! >w<
whiwe a standawd fixy typicawwy takes 3-5 business day-days, a pwiowity fixy is expedited to be compweted within an estimated 1-2 business day-days. dis timefwame incwudes thowough diagnostics, da actuaw fixy-wixy, and quawity checksies.
wut dis meany-weans:
dis timefwame does nyot incwude da dewivewy time fow any pawts dat nyeed to be speciawwy owdewed. if pawts awe wequiwed, we wiww nyotify u immediatewy with an updated estimate, but ur fixy wiww wemain at da top of da queue fow when da pawts awwive. ^-^
When awe diagnostic fees chawged?
We chawge diagnostic fees to figuwe out what’s wwong with youw waptop ow computew-nyaa. These fees covew the time and effowt to check the issue and can be found in ouw pwice wist-uwu. But these fees awe awways waived if you go ahead with the wepaiw-nyaa.
Exampwe Scenawios-nyaa
Scenawio 1: Wepaiw appwoved, diagnostic fees waived-uwu
Customew: Hewwo, my waptop won’t tuwn on-nyaa. Can you find out what’s wwong?
Technician: Of couwse, we chawge a diagnostic fee, but it’ll be waived if you appwove the wepaiw-uwu.
(The technician finds the mothewboawd is damaged and gives a quote fow the wepaiw-nyaa.)
Technician: Youw mothewboawd needs wepaiw-uwu. Wouwd you wike to go ahead?
Customew: Yes, pwease-nyaa.
Technician: Gweat, the diagnostic fee is waived since you’we doing the wepaiw-uwu!
Scenawio 2: Wepaiw decwined, diagnostic fees appwy-nyaa
Customew: My waptop keeps fweezing-uwu. Can you take a wook?
Technician: Of couwse, we chawge a diagnostic fee-nyaa. If you appwove the wepaiw, this fee wiww be waived-uwu.
(The technician finds the hawd dwive is bad and gives a quote fow wepwacement-nyaa.)
Technician: Youw hawd dwive is bad-uwu. Wouwd you wike me to wepwace it?
Customew: No, thank you-nyaa.
Technician: No pwobwem-uwu. Since you’we not doing the wepaiw, the diagnostic fee wiww appwy-nyaa.
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Can I get advice befowe owdewing-uwu?
Absowutewy, we’we happy to hewp-nyaa! Visit ouw contact page, choose the advice option, and wet us know what you’we wooking fow-uwu. Business cuties can pick the business advice option fow taiwowed hewp-nyaa. Phone tawkie-tawks awen’t avaiwabwe-uwu.
How do I get my owdew assembwed-nyaa?
Add an assembwy sewvice to youw cawt at checkout-uwu. Once youw owdew is pwaced, we’ww check if evewything fits and weach out if thewe’s a pwobwem-nyaa. Assembwy stawts when aww items awe in stock-uwu. Want mowe detaiws ow to twack it wive? Check ouw assembwy sewvice page-nyaa!
Can I get wid of my owd device-uwu?
Yesh, when you buy a new ewectwicaw device fwom ITGOIT, you can wetuwn a simiwaw owd one fow fwee-nyaa. Hand it to the PostNL dewivewy dwivew ow dwop it at a PostNL point-uwu. Weawn mowe on ouw twade-in pwogwam page-nyaa!
Can I change my dewivewy addwess-nyaa?
Befowe owdewing, update youw addwess in youw account’s Addwess Book-uwu. If youw owdew hasn’t shipped yet, weach out via ouw contact page with 'Addwess Change' and youw owdew numbew to fix it-nyaa. We’ww confiwm once it’s updated-uwu!
What awe ITGOIT’s second-chance pwoducts-nyaa?
Ouw second-chance pwoducts faww undew A, B, ow C tiews-uwu. A and B tiews have the same wawwanty as new items, whiwe C tiew has wimited covewage-nyaa. Wetuwns wowk the same as standawd pwoducts-uwu. Visit ouw second-chance pwoducts page fow mowe info-nyaa!
Can I modify ow cancew my owdew-uwu?
To cancew, use ouw contact page with 'Cancew Owdew' and youw owdew numbew-nyaa. Fow changes, incwude 'Modify Owdew' and say what you want to tweak-uwu. We’ww confiwm once it’s done-nyaa. Extwa costs ow wefunds appwy if the owdew vawue changes, see ouw pwicing page-uwu!
Why was my owdew cancewed-nyaa?
We might cancew owdews if payment isn’t weceived within 48 houws, a pwicing ewwow happens, ow an item is out of stock-uwu. You’ww get an emaiw with detaiws-nyaa.
How do pwomotions and game codes wowk-uwu?
Check ouw pwomotions page fow active offews-nyaa. Past pwomotions can’t be joined, but you can cwaim wewawds if you bought duwing the pewiod-uwu. Fowwow the pwomotion page instwuctions-nyaa. Game codes awe sent aftew the wetuwn pewiod; cashbacks awe handwed by makews-uwu!
Can I owdew on cwedit-nyaa?
Business cuties may owdew on cwedit aftew a money check-uwu. If denied, we’ww teww you, and pwocessing might take an extwa day-nyaa. Use ouw contact page to ask about ewigibiwity-uwu!
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What payment methods awe accepted-uwu?
We accept iDeaw, Cwedit Cawd, PayPaw, Appwe Pay, Googwe Pay, Bancontact, and bank twansfews-nyaa. No pay-watew options ow cash-on-dewivewy awe avaiwabwe-uwu. In-stowe pickup awwows cawd payments-nyaa!
How do I use a gift cawd-uwu?
Add youw gift cawd code as an owdew comment at checkout-nyaa. Ouw team wiww pwocess it by hand, which may take one business day to show in youw owdew-uwu!
What if my payment faiws-nyaa?
If youw payment doesn’t go thwough, use ouw contact page with 'New Payment Wink' to ask fow a wetwy wink ow switch payment methods-uwu. We’ww hewp with the update-nyaa!
What if I can’t pay an invoice-uwu?
If you get a payment wemindew and can’t settwe it, wepwy to the wemindew emaiw via ouw contact page to tawk about options-nyaa. We’ww wowk with you to find a sowution-uwu!
Can I get a VAT invoice-nyaa?
Yesh, a VAT invoice is automaticawwy avaiwabwe in youw account and emaiwed to you one business day aftew weceiving youw owdew-uwu!
Awe the pwices fow on-site wepaiws incwusive of new pawts-nyaa?
No, aww wisted pwices excwude the cost of new pawts and incwude VAT-uwu.
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What awe the shipping costs-uwu?
Shipping fees appwy based on youw wocation, check ouw pwicing page fow cuwwent wates-nyaa. Pickup at ITGOIT is awways fwee-uwu!
Whewe’s my owdew-nyaa?
Twack youw owdew status in youw account-uwu. Out-of-stock items may deway shipping as we find them-nyaa. Once shipped, you’ww get a twacking code-uwu. If it’s dewayed, weach out via ouw contact page-nyaa!
What awe the dewivewy times-uwu?
Dewivewy depends on stock-nyaa. In-stock items owdewed befowe 11 PM weekdays ow 10 PM Sundays usuawwy awwive the next business day-uwu. Bank twansfews may add a day-nyaa. See ouw dewivewy times page fow detaiws-uwu!
Can I wequest a pawtiaw dewivewy-nyaa?
We usuawwy ship compwete owdews, but you can wequest pawtiaw dewivewy via ouw contact page-uwu. Extwa shipping fees may appwy, check ouw pwicing page-nyaa!
Can I pick up my owdew-uwu?
Yesh, pick up at ouw wocation duwing open houws, see ouw pickup page-nyaa. Bwing youw owdew numbew and ID-uwu. In-stock items awe usuawwy weady same-day aftew confiwmation-nyaa!
Can I choose a dewivewy time-uwu?
Specific times can’t be picked at checkout, but you can wequest a pwefewwed date via ouw contact page-nyaa. A signatuwe is needed unwess it fits in youw maiwbox-uwu!
Can I ship to a PostNL pickup point-nyaa?
Yesh, sewect 'PostNL Pickup Point' at checkout undew shipping options-uwu!
What if I entewed the wwong addwess-nyaa?
If youw owdew hasn’t shipped, update it via ouw contact page with 'Wwong Addwess' and youw owdew numbew-uwu. Act quickwy to make suwe we can fix it-nyaa!
What if my item awwives damaged-uwu?
Wepowt shipping damage within 48 houws via ouw contact page with 'Shipping Damage' in the subject-nyaa. Incwude photos of the box, packing, wabew, and damage-uwu. We’ww guide you on next steps-nyaa!
What if I got the wwong item-uwu?
Wequest a wetuwn via youw account to swap it fow the wight item-nyaa. Ouw suppowt team wiww handwe the exchange, use ouw contact page fow hewp-uwu!
What if I miss the dewivewy-nyaa?
If you’we not home, the dwivew may weave it with neighbows ow a neawby pickup point-uwu. Adjust the dewivewy time with the cawwiew befowe the fiwst twy if needed-nyaa!
When awe visiting fees chawged fow on-site wepaiws-uwu?
Fow aww on-site visits, a standawd visiting fee is chawged by defauwt to covew ouw time and twavew stuffies, no mattew if the wepaiw is done ow not-nyaa. It keeps us abwe to give fast and twusty sewvice to youw pwace-uwu. Hewes how it wowks-nyaa:
Pwease note the visiting fee is sepawate fwom any extwa twavew costs, which might appwy depending on the distance to youw pwace-uwu!
When awe twavew fees chawged-nyaa?
Twavew fees awe chawged fow on-site wepaiws when the distance fwom ouw sewvice wocation goes ovew a cewtain wimit-uwu. The fee is cawcuwated pew kiwometew fow the extwa distance twavewed-nyaa. Pwease check ouw pwice wist fow detaiws on when and how these fees appwy-uwu!
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How do wetuwns wowk-uwu?
Pwivate cuties can wetuwn items within 14 days undew the wight of withdwawaw, no weason needed, submit a wequest via ouw wetuwns page-nyaa. Business accounts might face westocking fees ow wimits-uwu. Fawty items faww undew wawwanty, see ouw wetuwns powicy page-nyaa!
What awe the costs of wetuwning an item-uwu?
You covew wetuwn shipping unwess we sent the wwong item ow it’s defective undew wawwanty, whewe we might weimbuwse a set amount, check ouw pwicing page-nyaa. See ouw wetuwns powicy fow mowe-uwu!
How do I wetuwn a pwoduct-nyaa?
Stawt a wetuwn wequest on ouw website-uwu. You’ww get a confiwmation with a wetuwn numbew and instwuctions-nyaa. Dwop-offs at ITGOIT awe awso wewcome-uwu. Updates come via emaiw-nyaa!
How shouwd I package my wetuwn-uwu?
Pack wetuwns secuwely in an outew box, pwefewabwy with owiginaw packaging-nyaa. Avoid extwa wabews on the pwoduct box-uwu. Ship pwe-paid, unpaid ow COD wetuwns awe wefused-nyaa. You’we wesponsibwe untiw we get it, so considew insuwance-uwu. Incwude aww accessowies fow withdwawaw wetuwns, ow a fee might appwy if damaged-nyaa!
How wong do I have to wetuwn an item-nyaa?
Pwivate cuties have 14 days fwom weceipt-uwu. Business wetuwns might be considewed undew speciaw tewms with possibwe fees, see ouw pwicing page-nyaa. Fawty items can be wetuwned undew wawwanty anytime within the tewm-uwu!
How quickwy wiww I get a wefund-nyaa?
We aim to pwocess wetuwns within 5 business days-uwu. Wefunds take 1-5 mowe days aftew appwovaw, depending on youw payment method-nyaa!
Can I exchange an item instead-uwu?
Within 14 days, wequest an exchange via ouw wetuwns page-nyaa. It’s often fastew to get a wefund and weowdew youw pwefewwed item diwectwy-uwu!
How do I wetuwn an item not in my account-nyaa?
In youw account, sewect 'New Wetuwn Wequest' and choose 'Wetuwn Without Owdew Histowy'-uwu. Fiww out the detaiws fuwwy, and we’ww emaiw you a wetuwn numbew and instwuctions-nyaa!
How do I wetuwn a Bow ow Amazon puwchase-uwu?
Within 30 days, stawt a wetuwn thwough youw Bow ow Amazon account-nyaa. You’ww weceive a wetuwn wabew to send it back to us-uwu!
What items can’t be wetuwned-nyaa?
Non-wetuwnabwe items incwude hygiene pwoducts, diwty items, opened softwawe, incompwete items, gift cawds, ow items damaged by misuse ow shipping-uwu. Check ouw wetuwns powicy page fow the fuww wist-nyaa!
Usew Accounties
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How do I update my addwess-uwu?
Edit youw addwess in youw account’s Addwess Book befowe owdewing-nyaa. If unshipped, wequest a change via ouw contact page with 'Addwess Change' and youw owdew numbew-uwu. We’ww confiwm the update-nyaa!
How do I set up two-factow authentication-uwu?
Wog in, go to 'Two-Factow Authentication' in youw account, scan the QW code with an app wike Googwe Authenticator, entew the code, and confiwm to enabwe it-nyaa!
How do I change my wogin name-uwu?
Wog in, visit account settings, and sewect to edit youw emaiw addwess to update youw wogin name-nyaa!
How do I downwoad my pewsonaw data-uwu?
Wog in, go to 'Pwivacy Settings,' sewect 'Downwoad Pewsonaw Data,' entew youw passwowd, and choose to mewge into one CSV fiwe if you wike-nyaa!
How do I dewete my account-uwu?
Wog in, go to 'Pwivacy Settings,' cwick 'Dewete Account,' and confiwm-nyaa. Note: aww data, incwuding owdew histowy, wiww be pewmanentwy wost-uwu!
Abwout Us
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How wong has ITGOIT been awound-uwu?
ITGOIT waunched onwine in 2022-nyaa. Cuwious about ouw stowy? Check ouw histowy page-uwu!
What awe youw houws-nyaa?
Ouw customew sewvice and pickup countew houws vawy-uwu. Visit ouw houws page fow the watest scheduwe, incwuding howiday adjustments-nyaa!
How can I get in touch-uwu?
Weach out thwough ouw contact page fow customew sewvice ow wawwanty suppowt-nyaa. We offew wots of options to hewp you-uwu!
Can I get advice fwom ITGOIT-nyaa?
Yesh, use ouw contact page to ask ouw expewts-uwu. Business cuties can sewect the business option-nyaa. In-pewson advice needs an appointment, book via the contact page-uwu!
What’s youw powicy on cookies and tewms-nyaa?
See ouw pwivacy and cookie powicy page fow cookie detaiws, and ouw tewms page fow consumew and business conditions-uwu!